LVMH Watch & Jewelry Japan LVMH CSL TAG HEUER Customer Support Center
Hours of Business: Monday - Friday: 10:00 - 17:00 (not including weekends, holidays, and the New Year period)
【Secondhand Articles Business Act】
Public Safety Commission：Tokyo Metropolitan Public Safety Commission
Corporate name：LVMH Watch & Jewelry Japan K.K.
The retail price is displayed individually for each product.
【Required Charges Other Than Product Payment】
Bank payment fee: borne by the customer (if payment by bank transfer is selected as the method of payment)
When purchasing a product, proceed from “Add to Card” on the product details page to the product purchase page. If you have already registered as a member then you will be required to log in.
You may use any of the following payment methods.
＜Debit card / Credit card＞
Payments made using a debit card or credit card are restricted to use of cards in your own name.
AMEX, JCB, VISA, MASTER CARD, DINERS
Payments by PayPal must be made to an account in your own name. The number of payments is limited to one.
Payment by bank transfer is made in advance. Our bank transfer details will be provided in the order confirmation email.
Transfer fees are to be borne by the customer.
In the case of paying using a credit card, the payment period will differ depending on the contract dates and contract details of the credit card that you use. Please contact the company supplying the card that you used.
In the case of paying by bank transfer, please make the transfer within 7 working days of completing your order.
If you are unable to make the transfer then your order will be cancelled.
Delivery can only be performed domestically in Japan.
Products will be dispatched immediately upon receipt of payment. The standard number of days for delivery is between 3 and 14 days from receipt of the shipping confirmation, (excluding holidays, the New Year period, and any other holidays as determined by the company).
If ordered products have not been received yet or are out of stock, it may not be possible to deliver them within the above timeframes.
If your products do not arrive 10 days after you have placed your order, please contact the TAG HEUER Customer Service.
Even if you stipulate a delivery date and time, depending on factors such as traffic conditions and the region in which you live, delivery may be delayed.
Product purchased from this online boutique may be returned in accordance with the following stipulations.
If there is any fault or defect with the products purchased from the online boutique, they may be exchanged or returned within 30 days of their arrival. All costs incurred by returning them will be borne by the company.
Even if there are no faults or defects with the products purchased from the online boutique, they may be exchanged or returned within 30 days of their arrival is they are unused and still have all articles, such as product tags, attached.
Customized products cannot be returned.
For more information on returning goods, please refer to TAG Heuer's returns policy(https://www.tagheuer.com/jp/ja/returns/returns.html) .
As there are limited number of all products, we may not always be able to fulfill requests.
Minors are not allowed to place orders with this online boutique.
Some products may not be handled or may be out of stock.
Prices may be changed without prior notification.Thank you for your understanding in all of these matters.