TAG Heuer Website Terms & Conditions

This document (together with the documents we refer to on it) tells you information about us and the legal terms and conditions (“Terms”) on which we sell any of the products (“Products”) on our website (our “site”) to you. These Terms apply to any contract between us for the sale of Products to you (“Contract”).

Please read these Terms carefully and make sure that you understand them before ordering any Products from our site.

By ordering any of our Products, you acknowledge being 18 years old or older and you agree to be bound by these Terms and the other documents referred to in these Terms. Please print a copy of these Terms for future reference.

We amend these Terms from time to time as set out in clause 6. Every time you order Products from this site, please check these Terms to ensure you understand the terms which will apply at that time.

LVMH WATCH & JEWELRY JAPAN K.K. TAG HEUER DIVISION WEBSITE PRODUCT RETAILS TERMS

WEBSTIE PRODUCT RETAILS TERMS

This page (including any documents it references) details information on the company and the legal terms (“these terms”) pertaining to the retail of products (“the company’s products”) by the company from the company’s website (“the company’s site”) to customers. These terms apply to all retail contracts (“contracts”) for the company’s products between the company and customers. Prior to using the company’s site to order any of the company’s products, please read these terms carefully and obtain a thorough understanding of them.

When placing an order for the company’s products, confirmation will be made that you are over 20 years of age, and you will be taken to have consented to both these terms and any other documents referenced by these terms. It is recommended that you print out these terms for future reference.

The company may, in accordance with the stipulations of article 6, alter these terms at any time. Each time you order any of the company’s products from the company’s site you should check these terms again, and made sure you understand the conditions that will apply to each specific transaction.

1. COMPANY INFORMATION

1.1. “The company” is the TAG HEUER Division of LVMH Watch & Jewelry Japan K.K., which has its HQ at 2-1-1 Hirakawacho, Chiyoda-ku, Tokyo, and is registered as company number 0100-01-004630 with the Tokyo Legal Affairs Bureau in Japan. The company operates the website www.tagheuer.com/eu-au.

1.2. The company can be reached in the following ways.

2. THE COMPANY'S PRODUCTS

2.1. The descriptions on the company’s site of the company’s products are intended only as a general outline, and the photos of the company’s products are also only for descriptive purposes. The company makes every possible effort to ensure that the descriptions on the company’s site of the company’s products are as accurate as possible, (including but not restricted to the size, weight, capacity, and dimensions of the company’s products), and also takes every possible effort to ensure that the colors are correctly displayed, but the descriptions are only an outline, and no guarantees are made that the colors as displayed on the company’s site are an entirely accurate representation of the colors of the company’s products.

2.2. The packaging of the company’s products may differ from the images of any packaging found on the company’s site.

2.3. The company’s products as shown on the company’s site will only be available if they are actually in stock. If the company’s products that you have ordered are not in stock, you will be informed as quickly as possible via email. If the company’s products that you have ordered are not in stock then your order will not be processed.

3. USE OF CUSTOMERS' PERSONAL INFORMATION

3.1. The company will use any personal information provided by you to the company in accordance with the company’s privacy policy as found here tagheuer.com/privacy-policy, and only for those purposes as indicated in the privacy policy. As the privacy policy includes important terms that apply to all customers, please make sure to also read it.

4. THE RIGHTS OF THE CUSTOMER AS A CONSUMER

4.1. Our customers, as consumers, retain legal rights in regard to any defects or discrepancies from the explanations in regard to the company’s products as sold by the company on the company’s site. None of the stipulations in these terms have any influence on our customers’ legal rights.

5. CONCLUSION OF THE CONTRACT BETWEEN CUSTOMER AND THE COMPANY

5.1. In regard to the company’s ordering procedures, you may confirm the content of an order and make any changes to it prior to sending the order. Prior to sending the order, please read and confirm its content. If you discover any errors in an order that you have already sent to the company, please contact [Inquires form] or [telephone number] as quickly as possible in order to correct it. The company will do everything possible to correct the order prior to it being processed, but makes no guarantees that the order will be corrected.

5.2. After you have sent an order, an email will be sent by the company indicating that your order has been received. This order confirmation does not mean that the company has accepted your order. Once your order has been accepted, you will receive an email from the company confirming the shipping of the company’s products (“shipping confirmation”). The contract between the customer and the company is concluded at the point that the shipping confirmation is sent to the customer by the company.

5.3. If the company is unable to provide you with the company’s products (if the company’s products are not in stock, is retail of them has ended, if there was an error with the prices displayed on the company’s site, etc.) the company shall inform you via email, and will not process your order. If you have already completed payment for the company’s products, the company will refund the full amount as quickly as possible, and in every circumstance within 14 days of having sent you the original email notification of the issue.

6. THE COMPANY'S RIGHT TO CHANGE THESE TERMS

6.1. The company may change these terms at any time. Prior to using the company’s site to purchase any of the company’s products, please be sure to read these terms of service carefully.

6.2. Each time that you order the company’s products, the version of these terms that is in effect at the time of the order shall be the one applied to the contract between you and the company.

6.3. When the company changes these terms, the version of these terms from after the changes will not be applied to any orders that you have already placed.

7. RETURNS

7.1. The company wishes for all of our customers to be satisfied with their orders. Apart from the exceptions below, if you are unsatisfied with your order for any reason at all, the company will accept returns within 30 days of the arrival of the company’s products, with the company bearing the costs for the return.

7.2. If you desire to return the company’s products, follow the return procedure included with the company’s products or perform the procedure on [returns].

7.3. Returns of the company’s products must include the original receipt, be unused and in a new state, include all the company’s products’ packaging and protective materials, and have all tags attached.

7.4. If the company’s products have degraded in any way, have been used, or have been changed from their original state, then the return may not be accepted.

7.5. Any of the company’s products that have been personalized cannot be returned, and returns for exchange or for refund will not be accepted.

7.6. In regard to desired watch bracelet adjustments, they shall be limited to those performed by the company or a TAG HEUER official retailer, and should be returned with all of the links that were originally sent to you.

8. DELIVERY

8.1. Delivery and handling charges will be borne by the company. The company will always use a trustworthy home delivery provider in order to deliver your products. Depending on the country of origin for your order, please note that it may take 1-7 calendar days from receipt of your shipping confirmation to the delivery of your items.

8.2 For details of the delivery and the tracking of any packages, please check the confirmation email received from the company’s delivery provider.

9. PRICES AND DELIVERY CHANGES FOR THE COMPANY'S PRODUCTS

9.1. The price of the company’s products is the price as displayed on the company’s site at any time. In regard to any errors with the prices on the company’s site, please see 9.4 below.

9.2. The price of the company’s products may be changed at any time. Any changes to the company’s products on the company’s site will not influence any orders for the company’s products that have already been confirmed with you by the company.

9.3. The price of the company’s products include consumption tax as determined by the Japanese tax rate at the time. However, if the consumption tax rate changes in the period between the date of your order and the shipping of your order, the rate of consumption tax that you will be pay will be adjusted, apart from those cases in which your full payment for the company’s products has been made prior to the change to the consumption rate tax.

9.4. The company’s site includes a large number of the company’s products. While the company will make every practical effort, the prices for some of the company’s products on the company’s site may be indicated incorrectly. When such a mistake with any price is clear and incontrovertible, and a customer could be reasonably expected to realize that the displayed price is a mistake, the company has no responsibility to provide you with the company’s products at the mistaken (lower) price. Under these circumstances, the company will inform you that there is a mistake with the price, and inquire as to whether you wish to continue with the purchase using the correct price for the company’s products, or if you wish to cancel your order. The company will not process your order until directions are received from you. If contact cannot be made using the contact details entered when completing the order, the order will be considered to have been cancelled, and you will be notified in writing.

10. PAYMENT

10.1. Prices on the company’s site are displayed in Japanese yen.

10.2. Payment for the company’s products can be performed using a debit card or credit card. You are taken to have consented at the point of purchase to pay for the full amount of the order that you have placed, either by credit card, debit card, or another means as approved by the company.

  • (a) Payment for the company’s products is to be made in advance;
  • (b) We accept bank wire transfer for orders on our online TAG Heuer boutique. In the process of wire transfer, the order will not be processed until the payment has been received and confirmed by us by e-mail. After placing your order, payment should be credited into our bank account within seven days. If your payment has not reached our bank account within seven days, your order may be cancelled.

10.3. In regard to some of the company’s products that can be purchased on the company’s site, additional terms displayed to you by the company upon purchase may apply.

10.4. If payment is not made to the company by the payment period, the company may:

  • (a) Immediately cancel the contract between the company and you. The company will inform you in writing that the contract has been cancelled. Furthermore,
  • (b) In regard to the delayed payment, the company may apply interest of 3% plus the base loan interest rate as used by the company’s bank at the time. This late payment interest will occur daily from the payment period through until the day the delayed payment is actually paid, regardless of when the decision is made to charge it. Please pay the late payment interest alongside the delayed payment.

10.5. If you have a good-faith dispute regarding a payment made to the company, and if you inform the company of the fact immediately after making the payment, the stipulations of item 10.4 (b) do not apply during the period of the dispute.

11. RESPONSABILITIES OF THE COMPANY TO THE CUSTOMER AS A CONSUMER

11.1. If the company violates these terms, the company will bear responsibility to the customer for any foreseeable loses or damages incurred by the company’s violation of these terms, but will not bear responsibility for any unforeseeable loses or damages incurred.

11.2. The company provides the company’s products for personal use. You agree that you are not using the company’s products for commercial, business, or resale purposes, and the company will not be responsible for any of your loss of profits, loss of transactions, cancelled transactions, or loss of business opportunities.

11.3. Including but not limited to error, under no circumstances will the company and any companies related to the company, their representatives, officers, employees, stockholders, agents, or content or service providers (hereafter “protected parties”) bear any responsibility for direct or indirectly caused indirect, special, attached, or derivative, or punitive damages resulting from the company’s products. Under no circumstances will the total amount for which the protected parties’ are responsible due to damages, losses, or causes of action (regardless of whether being contractual or due to unlawful acts, and including but not limited to error) resulting from these terms or from the company’s products as ordered on the company’s site exceed the value that was paid to the company in order to purchase the company’s products via the company’s site.

11.4. Under the following circumstances, the company’s responsibilities will not be exempted or restricted.

  • (a) Loss of life or personal injury caused by the company’s error;
  • (b) Fraud or fraudulent displays;
  • (c) Items for which the law does not allow restriction or exemption.

12. REASONS BEYOND THE COMPANY'S CONTROL

12.1. The company will take no responsibility for failure to execute or a delay in executing contractual obligations resulting from acts or reasons that the company cannot be reasonably expected to control, (“reasons beyond the company’s control”).

12.2. If any reasons beyond the company’s control occur that are going to influence the execution of the company’s contractual obligations:

  • (a) The company shall inform the customer as quickly as is reasonably possible of this fact,
  • (b) While the reasons beyond the company’s control are in effect, the company’s contractual obligations will cease, and the period for the execution of the company’s contractual obligations will be extended accordingly. If the reasons beyond the company’s control will also influence the delivery of the company’s products to you, once the reasons beyond the company’s control are resolved a new delivery date will be set.

13. FAULTS WITH THE COMPANY'S PRODUCTS

If any faults are found with the company’s products as ordered from or supplied by the company’s site, please contact the company via Inquires form within 30 days after the discovery of the fault. A member of the TAG HEUER customer service team will contact you with the procedure to follow. The company will, at the company’s discretion and expense, accept a return of the company’s products suffering from the fault, or exchange for new company’s products. With the exception of the previously detailed return or exchange, the company will bear no responsibility for any damages or losses incurred due to said fault

14. DISCLAIMER OF GUARANTEES

14.1. Within the maximum extent of the law, the company disclaims all clear or implied guarantees or assertions relating to the company’s products as ordered from or supplied by the company’s site. The company disclaims all clear or implied assertions or guarantees made in the text pertaining to the company’s products, the text pertaining to frequently asked questions, and in any contact with the company’s site, the company, or any agent of the company, and the customer is to abandon such guarantees.

14.2. Within the maximum extent of the law, the company will provide the company’s products as ordered from or supplied by the company’s site “as is.” However, this exemption will not apply within the range of the warranty as provided by the company or the manufacturer of the company’s products, as indicated on the package supplied to the company or to the customer, as stated on the company’s site, or as decided in writing between the customer and the company or the company’s licenser or supplier.useremo le e-mail oppure una lettera preaffrancata all’indirizzo indicato dall’utente nell’ordine.

15. POINTS OF CONTACT AND COMMUNICATION WITHE THE COMPANY

15.1. “In writing,” as stated in these terms, includes the use of email.

15.2. Methods of contacting the company, for any reason, shall be as follows.

15.3. Any contact or notification made to you from the company will be performed during either email or pre-paid mail to the address you provided to the company with your order.

16. CONNECTED WATCH TRADE IN

16.1. The Connected Watch Trade-In program(the “Program”) operated by TAG Heuer Division, LVMH Watch and Jewelry Japan K.K., which registered office is located at 2-1-1, Hirakawa-cho, Chiyoda-ku, Tokyo, 102-0093, Japan(“TAG Heuer”, “we” or “us”) in Japan and effective as of February 10, 2022(the “Effective Date”) provides you with the option to receive a credit in exchange for trading in your current TAG Heuer Connected from previous generations(the “Current Watch”), subject to the purchase of the latest generation of the TAG Heuer Connected watch commercially released by TAG Heuer in 2022(the “New TAG Heuer Connected”). The Program is subject to the terms and conditions below(the “Trade-In Terms”). By participating to the Program, you agree to and are bound by these Trade-In Terms.

16.2. The Program may not be available in all TAG Heuer stores. Please refer to our web page https://www.tagheuer.com/jp/ja/stores/ to find the list of TAG Heuer selected stores where the Program is available(the “TAG Heuer Selected Stores”). You can also benefit from the Program after you have purchased a New TAG Heuer Connected on our website by following the process set out in paragraph 7.

16.3. Your Current Watch will be eligible to the Program if it belongs to one of the eligible generations of TAG Heuer Connected watches(for more information on the eligible generations, please visit our Program web page on https://www.tagheuer.com/jp/ja/smartwatches/connected-trade-in.html or ask a customer advisor in one of our TAG Heuer Selected Stores), if we can confirm its authenticity and if its serial number is perfectly legible. TAG Heuer reserves the right to reject specific watches based on their condition(notably if their authenticity cannot be confirmed).

16.4. You will be able to trade in your Current Watch and receive a trade-in credit(the “Trade-In Credit”) toward a purchase of the New TAG Heuer Connected made as from the Effective Date of the Program. The amount of your Trade-In Credit will vary, as set and modified unilaterally by TAG Heuer from time to time, depending on the generation of your Current Watch. Please refer to our Program web page or ask a customer advisor in one of our TAG Heuer Selected Stores for the most up-to-date information on the applicable Trade-In Credit values. The acceptance and execution of the Program to trade in your Current Watch for Trade-In Credit leads to the transfer of title and ownership over your Current Watch to TAG Heuer, and your Current Watch will not be returned to you under any circumstances once you have transferred its title and ownership to us under the Program(see also paragraph 6 and paragraph 7).

16.5. The personal information which we may need and request from you in connection with your participation to the Program will be processed in accordance with our privacy policy, which is accessible at https://www.tagheuer.com/jp/ja/legal/privacy-policy.html.

16.6. TAG Heuer Selected Stores: To benefit from the Program in one of our TAG Heuer Selected Stores, you must purchase a New TAG Heuer Connected in the store concurrently with the trade-in of your Current Watch. You must bring your Current Watch with you so that our teams can confirm its eligibility and the value of the Trade-In Credit. After successful completion of these steps, provided you are happy to proceed, you will receive your Trade-In Credit toward the concurrent purchase of a New TAG Heuer Connected. The title and ownership of your Current Watch will be transferred to TAG Heuer upon the completed purchase of your New TAG Heuer Connected with the Trade-In Credit. By participating in the Program and giving us your Current Watch, you represent and warrant that you are the sole legal owner of the Current Watch and you will indemnify TAG Heuer from any claims that the trade in of the Current Watch was not duly authorized, that you were not the legal owner of the Current Watch, or that you did not have the right to transfer ownership to TAG Heuer, for example due to third parties’ rights.

16.7. TAG Heuer e-commerce website: To benefit from the Program after you have completed your online purchase of a New TAG Heuer Connected on our e-commerce website, you must first complete your purchase of the New TAG Heuer Connected. You will then need to contact our Customer Care team within thirty(30) calendar days following delivery of your New TAG Heuer Connected to initiate the trade-in process. Our Customer Care team will provide you with (i) instructions to perform an initial assessment of the eligibility of your Current Watch and of the applicable Trade-In Credit (note that you can also contact our Customer Care team to perform such initial assessment before purchasing your New TAG Heuer Connected), (ii) instructions and timing requirements for the shipment of your Current Watch to us if the initial eligibility assessment is positive and (iii) a prepaid shipping label which you must use to return your Current Watch. If you return your Current Watch other than via the prepaid shipping label, the shipment will be at your expense. If you do not contact our Customer Care team by the end of the thirty(30) calendar day period or ship your Current Watch within the time period instructed to you by our Customer Care team, the benefit of the Program will be void and your Current Watch will no longer be eligible for the Trade-In Credit.

Upon receipt of your Current Watch shipped in accordance with our instructions, our Customer Care team will proceed to a final confirmation of its eligibility and of the applicable Trade-In Credit and communicate such confirmation to you. After such confirmation and once the return period applicable to the purchase of your New TAG Heuer Connected has expired(see paragraph 13), the title and ownership of your Current Watch will be transferred to us and paragraph 8 will apply. We will proceed to the payment of the amount corresponding to your Trade-In Credit after the end of the return period applicable to your New TAG Heuer Connected, in the same currency and through the same payment method used for your purchase of the New TAG Heuer Connected. If we conclude that your Current Watch is not eligible to the Program pursuant to the Trade-In Terms, our Customer Care team will inform you accordingly and we will return your Current Watch to you, at our expense.

16.8. By participating to the Program, you understand and agree that once the title and ownership of your Current Watch is transferred to TAG Heuer, TAG Heuer will initiate the disposal process of the Current Watch and will no longer be able to recover it. You disclaim any and all right or title on and to your Current Watch once it has been transferred to us, including the right to collect, as applicable, its value other than the received Trade-In Credit.

16.9. You must perform a factory reset and remove all personal information from your Current Watch before handing it or sending it to us pursuant to paragraphs 6 and 7, respectively. In proceeding to benefit the Program, you represent and confirm that you have performed such factory reset and removed all personal information from your Current Watch accordingly. TAG Heuer shall not be responsible for the disclosure or any other processing of any private information that has not been removed from your Current Watch prior to its return or shipment.

16.10. You must use the following methods of payment for the purchase of your New TAG Heuer Connected under the Program: all major debit or credit cards, Paypal(for online purchases only) or wire transfer in certain TAG Heuer Selected Stores depending on countries. Cash payments are also accepted in certain TAG Heuer Selected Stores, to the extent permitted by law and by our internal policies. Other methods of payment(e.g., payment in several instalments through a financing solution which could be proposed by TAG Heuer in certain countries for a regular purchase) are not available for a purchase under the Program.

16.11. Multiple Trade-In Credits cannot be combined for a single purchase of a New TAG Heuer Connected.

16.12. Returns – General: Taking part in the Program does not affect your right to return your New TAG Heuer Connected in accordance with our applicable return policies, subject to paragraphs 4, 7 and 8.

16.13. Returns – Online: For returns of the New TAG Heuer Connected purchased on our website, we will reimburse you the purchase price in the same currency and through the same payment method used for the purchase of your New TAG Heuer Connected in accordance with our online terms and conditions of sale which can be found on https://www.tagheuer.com/jp/ja/legal/terms.html and the benefit of the Program will be cancelled. If you return your New TAG Heuer Connected during the applicable return period and you have sent us your Current Watch to receive Trade-In Credit, we will return your Current Watch to you at our expense and you will not receive Trade-In Credit.

16.14. Returns – TAG Heuer Selected Stores: Returns of the New TAG Heuer Connected purchased in TAG Heuer Selected Stores shall be subject to the applicable return policy of the store where the New TAG Heuer Connected has been purchased. Please ask the customer advisors in your TAG Heuer Selected Store for additional information on any such return policy.

16.15. TAG Heuer reserves the right to exclude from the Program certain specific models or editions of the New TAG Heuer Connected collection.

16.16. The Program is only available to consumers who will purchase the New TAG Heuer Connected for domestic and private use. The purchase of a New TAG Heuer Connected with the intention of reselling it is strictly prohibited under the Program.

16.17. The Program cannot be combined with any other promotions, discounts or offers unless specifically provided for in the terms and conditions of such offers.

16.18. TAG Heuer reserves the right to terminate, adapt or amend the Program, including the Trade-in Credit values, the eligibility criteria, the trade-in conditions and the Trade-In Terms at any time.

16.19. The Program eligibility or the Trade-In Credit offered by TAG Heuer are not transferrable to any person other than you, as the owner of a Current Watch or a New TAG Heuer Connected.

16.20. TAG Heuer reserves the right to decline or cancel your participation in the Program, if we believe that your participation is pursuing an illegal or fraudulent purpose.

16.21. Each of the paragraphs of these Trade-In Terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.

16.22. Other than as specified in these Trade-In Terms, our standard terms and conditions for the sale of TAG Heuer products will also govern your purchase of the New TAG Heuer Connected. In case of inconsistency or conflict between the Trade-In Terms and our standard terms and conditions, the Trade-In Terms shall prevail.

16.23. The Trade-In Terms are governed by Japan law and the courts of Tokyo District will have exclusive jurisdiction for any dispute arising in connection with these Trade-In Terms.

17. OTHER IMIPORTANT TERMS

17.1. The company may transfer the company’s rights and obligations under this contract to another organization, but this does not influence the rights of the customer or the obligations of the company as stated in these terms.

17.2. The customer may, only after receiving prior agreement from the company in writing, transfer the customer’s rights or obligations as stated in these terms to another party.

17.3. This contract is between the customer and the company. Apart from in those instances stipulated in this section, item 16, those parties not involved in this contract have no rights to execute any of the stipulations of this contract. The right of the applicable parties to consent to the ending or rescinding of this contract, or any changes, abandonment, or resolution, do not take the consent of any other party as a condition.

17.4. Each of the stipulations of these terms is applied individually. Even if a court or competent authority determines any of these stipulations to be illegal or unable to be executed, the other stipulations shall remain in full effect.

17.5. Even if the company does not require the customer to execute their obligations as stated in these terms, or if the company does not execute the rights of the company in regard to the customer, or delays that execution, that does not mean that the company has abandoned their rights in regard to the customer, and does not mean that the customer must not respect these obligations. If the company is to abandon any defaults by the customer then it will be done in writing, and this abandonment in writing does not mean that the company has naturally abandoned any further defaults by the customer.

17.6. These terms are based in Japanese law. This means that any disputes or claims(including non-contractual disputes or claims) arising from contracts relating to purchases of the company’s products via the company’s site, this contract, or relating to this contract, are to be resolved based in Japanese law. The customer and the company agree that the Tokyo courts will have exclusive jurisdiction in the first instance.

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